RETURN POLICY

We want you to feel confident when shopping with us. If something is not quite right with your order, our return policy below explains how we can help.

RETURN INFORMATION

Return Window: 45 days from the date of delivery.

A return label is included inside the package when you receive your order. Please keep this label in case you need to return the item.

To be eligible for a return, items must meet the following conditions:

  • The product has not been used or washed

  • Original tags are still attached

  • The item is returned with its original packaging intact

  • The product has not been altered or damaged by the customer

  • The item is clean and free of odors, stains, or pet hair

  • The return request has been approved by our support team

Because many of our products are home textile items such as curtains, blankets, pillows, and rugs, we ask customers to inspect the product carefully before use or installation.

Items that have been installed, washed, or used in a living environment may not be eligible for return.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or defective, please contact us as soon as possible.

Customers should provide clear photos or videos showing the issue, including the product condition and packaging. Our team will review the information and assist with an appropriate solution.

NON-RETURNABLE ITEMS

The following items cannot be returned:

  • Sale items or promotional items

  • Gift items

  • Products that show signs of use

  • Items without original tags

  • Returns sent without prior approval from our support team

EXCHANGES

We offer exchanges within 45 days of delivery.

The conditions and process for exchanges are the same as for returns. Customers must contact us first to receive approval before sending any item back.

RESTOCKING FEE

We do not charge a restocking fee for approved returns or exchanges.

RETURN SHIPPING COST

Customers are responsible for return shipping costs, unless the item is confirmed to be damaged, defective, or sent incorrectly due to our error or the manufacturer’s fault.

RETURN PROCESS

Please follow the steps below to return an item:

Step 1: Contact Us

Send a return request via email with your order number and reason for the return.

Step 2: Provide Evidence

Customers may be asked to provide photos or videos of the product and packaging so we can review the request.

Step 3: Wait for Approval

Our team will review your request and respond within 48 hours.
If the provided information is not sufficient, we may request additional evidence.

Step 4: Prepare the Return Package

Once your return is approved:

  • Carefully repack the item

  • Attach the return label included in the package

  • Ensure the package is sealed securely

Customers must ship the return within 15 days after receiving return approval. Timely shipment is the customer’s responsibility.

REFUND INFORMATION

Once we receive and inspect the returned item, your refund will be processed within 7 business days.

Refunds will be issued to the original payment method used for the purchase.

Processing time may vary depending on your payment provider.

CONTACT US

If you have questions about returns, exchanges, or refunds, please contact us.

Email: support@3dgiftroom.com
Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
Address: 110 Hwy US-1, North Palm Beach, FL 33408, United States