CANCEL & MODIFY ORDER

We understand that sometimes customers may need to make changes after placing an order. To keep our order processing efficient, we allow a limited window for cancellations or modifications.

ORDER CANCELLATION

If you would like to cancel your order, we can assist within 6 hours after the order is placed.

Once your cancellation request is confirmed, the refund will be processed to your original payment method within 7 business days.

Please note that orders cannot be canceled after the 6 hour window, as they may already be in processing or prepared for shipment.

ORDER MODIFICATION

Customers may request changes to their order within 6 hours after placing the order.

We can help update the following information during this period:

• Shipping address

• Customer name

• Email address

• Product selection or item changes

After 6 hours, we are no longer able to modify order details because the order may already be in the fulfillment process.

IMPORTANT NOTE

To avoid issues, we recommend carefully reviewing all order information before completing your purchase.

Requests submitted after the 6 hour window cannot be guaranteed and may not be accepted once the order enters processing or shipping preparation.

CANCEL OR MODIFY REQUEST

If you need to cancel or modify your order, please contact us as soon as possible.

You may reach us through email or the contact form on our Contact Us page.

When sending an email, please include the following:

Email subject: Order Number – Request (Cancel or Modify)

Example:
Subject: #12345 – Modify Order

This helps our support team locate and process your request more quickly.

CONTACT US

If you need assistance, please contact our support team.

Email: support@3dgiftroom.com
Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
Address: 110 Hwy US-1, North Palm Beach, FL 33408, United States